Lead, Member Support
RemoteMid Level
Officially published on: 10/31/2025
Role Activities
- Manage team
- Coach agents
- Escalate issues
Requirements Summary
5+ years in call center; 2+ years leading agents; expert customer service; strong problem solving; organized; tech-savvy with CRM tools.
Other Requirements
Year of Experience Required:5
Working Language:English
Company Info
SmithRx
A health-tech company focused on transforming pharmacy benefits management and delivering superior member experiences.
Founded in:2016
Number of Employees:393
Industry
Medical OrganizationsPharmacies
Activities
- pharmaceutical
- information technology
- health care
- enterprise saas
- pharmacy benefits management
- pharmacy benefit management
- healthcare it
- pharmaceuticals
- hospitals and health care
- healthcare
- cloud
- b2b
- workers compensation
- saas
- prescription drugs
- pbm
Original Job Info
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