Lead, Member Support
RemoteMid Level
Officially published on: 10/31/2025
Role Activities
- managing team
- coaching agents
- monitoring interactions
Requirements Summary
5+ years call center experience; 2+ years leading call center agents; strong customer service, problem solving, communication; HS diploma; experience with omnichannel/CRM.
Other Requirements
Year of Experience Required:5
Working Language:English
Company Info
SmithRx
A mission-driven health-tech company transforming the PBM and healthcare benefits space.
Founded in:2016
Number of Employees:393
Industry
Medical OrganizationsPharmacies
Activities
- pharmaceutical
- information technology
- health care
- enterprise saas
- pharmacy benefits management
- pharmacy benefit management
- healthcare it
- pharmaceuticals
- hospitals and health care
- healthcare
- cloud
- b2b
- workers compensation
- saas
- prescription drugs
- pbm
Original Job Info