Handles customer inquiries received via email, chat or inbound call. Interprets messages and calls responding appropriately. Utilizes the computer to perform necessary searches, look-ups, and maintains customer accounts in accordance with established departmental policies and workflow priorities.

REMOTE - WORK from HOME available

This remote job opportunity requires a clean, noise-free workspace and a high-speed internet connection, with CDS Global supplying all necessary computer equipment. Applicants should reside in Iowa, ideally within a 60-mile radius of locations Boone, Des Moines or Wilton. A stable high-speed internet connection with a hard-wired connection to a router is required. Minimum download speed of 7 MBPS and upload speed of 2 MBPS. Satellite providers are not supported.

KEY RESPONSIBILITIES INCLUDE:

Managing client-specific data using various resources.
Communicating customer complaint trends and feedback to management.
Performing basic customer account transactions.
Maintaining performance standards and confidentiality.
Adapting to changes while remaining productive in a fast-paced team environment.
Working cooperatively across all employee levels, vendors, and clients.
Following established procedures and company policies.

This role can also involve performing other customer service functions such as based on workload and call volumes.

EDUCATION AND/OR CERTIFICATION, SKILLS, AND LICENSING:

Preferably a High School diploma or equivalent.
Background in customer service is advantageous.
Basic proficiency in PC use and skills.
Strong verbal and written English communication abilities.
Possess problem-solving skills.
Minimum typing speed requirement: 20-25 words per minute.
Experience with using a 10‑key is preferred.
Competence in basic math skills.

Training:

Virtual training via Microsoft Teams.
- October 20 - November 7 Monday - Friday 9:00am - 5:00pm

Work Schedule:

Monday - Friday 9:00am - 5:00pm

Position Type - Temporary

The work may be completed remotely or in 1 of our facilities located in; Boone, Des Moines, or Wilton.

Salary:

Base wage = $14.50/hour

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job.

We strive to create an environment that brings the power of diversity to life.

At CDS Global, our mission, vision, and values aren’t just statements on a wall — they guide everything we do, and we’re proud to share them with every potential team member:

MISSION
Create positive outcomes by inspiring employee growth, empowering client success, and delivering innovative solutions for all those we serve.

VISION
Be recognized as the trusted world leader in intelligent solutions—seamlessly elevating relationships and empowering those we serve to achieve their boldest endeavors.

VALUES
Integrity: We uphold honesty, transparency, and accountability in all we do.
Innovative: We embrace bold thinking and leverage technology to fuel growth, progress, and solutions.
Excellence: We pursue world-class quality and continuous improvement in everyth