Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.

Are you a hands-on People leader who can turn strategy into delivery? At HGS, our People Services Business Partners align People strategy with business goals, manage complex employee relations, and lead projects that lift performance and culture. You will partner with senior leaders, work closely with Trade Union colleagues, use insight and analytics to guide decisions, and oversee initiatives across engagement, wellbeing, diversity and inclusion.

This is a fixed term maternity cover and includes line management of team members with responsibility for their performance, development, and day-to-day support.

HGS Champions a Coaching Culture: HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.

Why choose us?

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

Competitive salary
Fully remote working
Refer-A-Friend bonuses
Employee assistance programs
25 days holiday, plus bank holidays (increasing with service)
Development opportunities
People-focused environment where you’ll make lifetime connections and friendships

What we are looking for:

Do you have proven experience managing complex employee relations with confidence and fairness?
Can you lead People projects end to end, aligning them with business goals and delivering results?
Are you skilled at turning data into insight and actions that drive better performance and employee experience?
Can you influence senior leaders and build trusted relationships, including with Trade Unions?
Are you ready to take on line management responsibility, coaching and developing team members?

If this sounds like you, and you’re ready to deliver projects that make a real impact, we’d love to hear from you.

Requirements:

Demonstrated experience leading People projects in talent, organisational development, and performance management.
CIPD Level 5 qualification (or working towards it)
Strong employee relations expertise and thorough knowledge of UK employment law.
Proven ability to partner with senior stakeholders and external partners, including Trade Unions.
Confident people manager with experience leading and developing direct reports.

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As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason