or of Operations to run firm-wide business operations and help bring their growth strategy to life from their Miami office.

Position Overview

This is a leadership role for someone business-minded, results-focused, and ready to take charge of everything outside of practicing law. You’ll be the right hand to the Owner and COO—keeping the firm running smoothly, setting clear expectations, and making sure the systems in place support the firm’s ambitious growth.

Key Responsibilities

Operations & Systems

Build, implement, and improve operational systems and processes.
Document and enforce policies, workflows, and training materials.
Define and track KPIs across departments with firm leadership.
Oversee and improve technology systems—from case management to communication tools.
Manage IT vendors to keep systems secure, reliable, and effective.
Handle office operations including facilities, safety, and vendor relationships.

People & HR

Recruit, hire, train, and manage all non-legal staff.
Conduct performance reviews and provide coaching and feedback.
Write job descriptions and set clear expectations.
Work with department heads on workforce planning and future hiring needs.
Enforce policies while building a culture of accountability, respect, and high performance.

Finance

Manage budgets, forecasting, and expense control.
Work with bookkeeping and accounting vendors for accurate reporting.
Streamline billing to ensure clients are invoiced clearly and on time.
Use reporting to find ways to improve efficiency and drive growth.

Marketing & Business Development

Partner with the Owner to shape and execute marketing and business development plans.
Lead client retention and relationship initiatives.
Oversee marketing and intake teams, making sure efforts align with firm goals (until a Director of Marketing is hired).
Track and deliver on lead conversion KPIs and referral programs.

Benefits & Culture

Health, dental, vision, life, and LTD insurance contributions
On-site daycare (cost-sharing with employees)
PTO:
- 2 weeks to start
- 3 weeks at 3 years
- Additional days after 5 years (up to 4 weeks)
9 paid holidays
Bonus paid week off during the holidays (based on performance)
401(k) with 3% match
Tight-knit culture with low turnover (Firm of 35+ with 10 more hires planned in 2024)

Who You Are

Experienced as a Director of Operations or similar leadership role in a professional services firm (law firm experience is a plus)
Obsessed with systems, metrics, and results
Skilled in HR, finance, process improvement, and team leadership
Tech-savvy and confident leading operational improvements
A strong communicator and natural culture builder

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