Role Activities

• respond calls
• record data
• refer cases

Requirements Summary

Minimum 1 year of experience as helpline operator or in humanitarian/protection work; fluent in Persian; English for reporting; strong communication and confidentiality; familiar with data management tools.

Other Requirements

UNHCR

The Office of the United Nations High Commissioner for Refugees (UNHCR) is a United Nations agency mandated to aid and protect refugees, forcibly displaced communities, and stateless people, and to assist in their voluntary repatriation, local integration or resettlement to a third country. It is headquartered in Geneva, Switzerland, and has 20,305 staff working in 136 countries as of December 2023.