Systems Management Consultant - Incident management
RemoteSenior Level
Officially published on: 2/3/2026
Role Activities
- Lead incidents
- Coordinate calls
- Analyze impact
Requirements Summary
Bachelor’s degree or equivalent; ITIL certification; 7+ years major/critical incident management; ServiceNow/ITSM; dashboards and real-time metrics; multi-region failover; cloud (AWS/Azure/GCP); AI-driven monitoring; strong crisis communication.
Other Requirements
Year of Experience Required:7
Working Language:English
Company Info
Optum
Optum, Inc. is an American healthcare company that provides technology services, pharmacy care services (including a pharmacy benefit manager) and various direct healthcare services.
Founded in:2011
Industry
Medical OrganizationsHealth Care CompaniesFinancial Services Companies
Activities
- health care
- analytics
- coworking space
- healthcare
- innovation
- insurance
- pharmacy benefits manager
- subsidiary
- pharmacy
- mail order pharmacy
- medical
- pharmaceutical
- education
- delivery
- employee benefits
- health and medical
- hospice
- pharmaceutical consultants
- hospices
- pharmacies
- insurance agencies and brokerages
- warehousing and storage
- insurance carriers
- computer software
- consulting services
- business services sector
- transportation services sector
- information and records management services
- professional services sector
- health insurance carriers
- drugs and druggists' sundries merchant wholesalers
- drugs, drug proprietaries, and druggists' sundries
- wholesale of other household goods
- wholesale of perfume and cosmetics
- wholesale of pharmaceutical goods
- wholesale of watches and jewellery
- wholesale of furniture, carpets and lighting equipment
- wholesale of electrical household appliances
- funds, trusts, and other financial vehicles
- finance and insurance
- software
- business services
- healthcare software
- finance and insurance, financial services
- pharmacy software
- vertical industry software
- healthcare claims management software
- health care software
- e-prescribing software
- value-based performance management analytics software
- bundled pay management software
- services providers
- health services providers
- professional services providers
- healthcare service providers
- pegasystems consulting providers
- implementation services providers
- hospitals and health care
- health care technology
- health care providers and services
- weight loss program
- clinical research
- health behavior change
- smoking cessation program
- tobacco cessation program
- healthy worksite initiatives
- wellness program
- health, wellness and fitness
Original Job Info
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