Supervisor, Service Recovery
RemoteMid Level
Officially published on: 1/19/2026
Annual Salary: $100,000 - $115,000
Role Activities
- Lead escalations
- Coach team
Requirements Summary
4–6+ years leading teams in high-pressure escalation, crisis management, or risk environments; incident management; executive-facing stakeholder management; coaching and developing teams.
Other Requirements
Year of Experience Required:4
Working Language:English
Company Info
Airbnb
Global platform enabling hosts and guests to connect through unique stays.
Founded in:2007
Number of Employees:6907
Industry
Tourist AccommodationsHospitality CompaniesSoftware Companies
Activities
- lodging
- services to dwellings and other buildings
- arts, entertainment and recreation sector
- business services
- services-to dwellings and other buildings
- depository institutions
- hotels and hospitality
- tech startup
- hostel
- vacation rentals
- hospitality
- travel accommodations
- travel
- mobile apps
- marketplace
- proptech
- business travel
- travel management software
- travel and expense software
- accounting and finance software
- erp software
- diversified commercial services
- finance
- travel services
- consumer cyclical
- communications
- internet media and services
- media
- internet and direct marketing retail
- rental listings
- tourism industry
- website
- enterprise
- medical tourism
- public company
- hotel booking website
- software development
- collaborative economy
- hotels
- marketplaces
- online travel
- peer-to-peer
Original Job Info
Airbnb's more open positions
Senior Platform Manager, Payments
RemoteSenior Level$177,000 - $208,000
Frontend Engineer, Payments
RemoteMid Level
Senior Software Engineer, BizTech
RemoteSenior Level
Senior Software Engineer, Service Tools
RemoteSenior Level$319,992 - $399,996
Creative Production Lead, Marcom
RemoteSenior Level$139,000 - $163,000
Staff Software Engineer, Communication & Connectivity
RemoteSenior Level$204,000 - $255,000
Growth Marketing Lead, Guest Engagement
RemoteSenior Level$160,000 - $200,000
Senior Community Engagement Manager
RemoteSenior Level$230,000.04 - $285,000
Senior Software Engineer, GenAI Systems
RemoteSenior Level$191,000 - $223,000
Senior Software Engineer, Community Support Engineering
RemoteSenior Level$191,000 - $223,000