Role Activities

• Provide escalation support
• Troubleshoot remote client issues
• Document and maintain records

Requirements Summary

4+ years MSP helpdesk experience; strong Windows/Linux/Mac, cloud and on-prem tech; excellent customer service; able to work remotely and independently

Other Requirements

CyberSheath

CyberSheath integrates your compliance and threat mitigation efforts and eliminates redundant security practices that don’t improve and in fact may weaken your security posture. Their professionals tell you where to stop spending, where to invest, and how to take what you are already doing and integrate it in a way that delivers improved security. They can do it for you, with you, or simply provide the expertise you need when you need it. The cyber security market is crowded and filled with promises and aspirational sales fodder that won’t improve your security posture.