Product Support Specialist
RemoteMid Level
Officially published on: 11/20/2025
Annual Salary: $83,000 - $98,000
Role Activities
- Provide support
- Troubleshoot issues
- Escalate bugs
Requirements Summary
3+ years product customer support experience in SaaS/Tech; excellent troubleshooting; strong written communication; CRM/ticketing experience; ownership mentality; empathetic; able to support 8AM-5PM PT/MT with on-call and weekend support as needed.
Other Requirements
Year of Experience Required:3
Working Language:English
Company Info
Vanta
Vanta is the easy way to get SOC 2, HIPAA, or ISO 27001 compliant. Over 2,000 fast-growing companies trust Vanta to automate their security monitoring and get ready for security audits in weeks instead of months.
Founded in:2018
Number of Employees:746
Industry
Security Software CompaniesEnterprise Software CompaniesSoftware Companies
Activities
- cyber security
- electronics store
- software
- compliance
- artificial intelligence
- internet
- iso 27001
- soc 2
- software development
- hipaa
- pci
- compliance automation
- gdpr
- cloud security software
- it management software
- erp software
- governance, risk and compliance software
- security software
- vendor management software
- cloud compliance software
- vendor security and privacy assessment software
- procurement software
- risk assessment software
- security compliance software
- it asset management software
- sales and maintenance of micro computing
- business and domestic software development
- car bodywork and spray painting
- supplies for bodywork
- warehouse sales: furniture, household equipment
- car agents, dealers and dealerships
- upholsterers and decorators: supplies
- telescopes, stereoscopic
- telescopes, industrial, workshop and toolroom
- equipment and accessories for underwater photography
- cameras, studio
- cameras, self-processing film, instant picture
- digital camera accessories
- telescopes, reflecting and refracting
- photographic filters
- cameras
- cameras, disposable
- cardboard boxes, by use
- cameras, automatic, for colour photographs from computers
- cameras, stereoscopic
- cameras, aerial
- binoculars, wide angle
- electronic sensors
- area sensors, charge coupled device
- cameras for the printing industry
- cine-cameras and video cameras
- cameras, automatic
- cameras, reflex
- binoculars
- telescopes, amateur
- remote shutter release equipment, photographic
- cameras, thermographic
- electric lighting equipment, indoor, by type
- cameras, underwater
- telescopes, measuring
- coin or ticket operated equipment
- periscopes
- periscopes, industrial
- cameras, 24 x 36 cm
- telescopes
- telescopes, monocular
- telescopes, infrared
- cameras, digital
- cameras, compact
- cameras by use
- camera supports, tripods and stabilisers
- electric lighting equipment for photographic studios
- security
- b2b
- saas
Original Job Info