Role Activities

• liaise incidents
• coordinate resolutions
• document reviews

Requirements Summary

3+ years in Incident Management or technical support in tech environments; bilingual English/Spanish; strong API/db knowledge; skilled in coordinating cross‑functional teams.

Other Requirements

Toolbox Digital

TOOLBOX DIGITAL is a leading company in Latin America that provides End to End solutions for TV Everywhere & OTT. We know this market very well, and assist the major players to lead it. Some of our Studie Cases are DirecTV Play and Moviecity Play, among others leading platforms en LATAM and ASIA. DirecTV Play is integrated with the premium version of ''Cloud Hub'', a complete platform that includes all content providers in one place, allowing users to access the content they have available through a Single Sign On, and having a unique user experience, thanks to the powerful search engine and recommendations. TOOLBOX also developed ''Cloud Pass'', the first Authentication Module developed in LATAM, which was chosen by more than 50 MSO in that region and 20 of major of ASIA. This technology provides a Single Sign On experience that create a better user experience, and provides a complete back-end to the Operator and the Content Provider, to controll and analyze the users behavior.