Role Activities

• lead audits
• calibrate scores
• analyze trends

Requirements Summary

3–5 years QA experience; 1–2 years in leadership; strong analytics; QA program development; experience in contact center or sales operations; proficient with QA/analytics tools.

Other Requirements

Thumbtack

<p>A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes — knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $500B industry — we must be doing something right.&nbsp;</p> <p>We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.&nbsp;</p> <p>Be part of a dynamic culture built on integrity, inclusion, and authenticity — where our leaders listen to feedback and take action. We’ll equip you to do the best work of your career, give you the flexibility to live wherever you want, and treat you like you’re our greatest asset because you are.</p> <p>At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together.</p> <p>&nbsp;</p>