Sr Assoc-Real Time Analyst
RemoteEntry Level
Officially published on: 10/10/2025
Role Activities
- monitor queues
- call out issues
- prepare reports
Requirements Summary
Minimum 1 year call center experience; basic MS Excel; knowledge of call center KPIs; strong communication; high school diploma; able to work 24/7 including weekends; familiarity with CMS Avaya, eWFM, IEX a plus
Other Requirements
Year of Experience Required:1
Working Language:English
Company Info
Sutherland
A digital transformation company focused on delivering exceptional experiences for customers and employees.
Industry
Information Technology
Activities
- digital transformation
- customer experiences
Original Job Info
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