rmal">Role title: Commercial Operations Manager

Date Posted: 07th Oct 2025

Salary: > 100,000

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the US, Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.

Role and Responsibilities

In this role your responsibilities will include but not be limited to:

Revenue and margin forecasting processes, including limited data entry/reporting
Maintenance and update of resource planning models, including tracking of key metrics and providing advice to business on necessary improvements
Provide key support to Sales Operations inputs, reporting and maintenance
Build out and maintenance of AU country balanced scorecard and play a role in APJ reporting and BI initiatives.
Build out of AU/NZ level reporting and analysis and support for commercial teams
Program management of operational improvement initiatives, notably margin improvement
Support for establishment of dashboarding initiatives
Contribution to requirements and testing of group system initiatives (eg. UPLF, SO process)
End to end process review and improvement
Support for business where quantitative/analytical capability is required
Modelling of new business initiatives
Play a key role in AU and APJ Operations projects, where required provide reporting, oversee governance etc
Assist in the building of knowledge management across Operations functions and provide support to associated areas with their operational cadence and governance.
Assist in the design and development of an Operations Continuous Improvement program for AU and then across APJ

Experience

To be successful in this role, you will have

Proven experience as SM Operations or relevant role
Understanding of business functions such as HR, Finance, Delivery, etc.
Demonstrable competency in Sales Operations, strategic planning and business development
Sound knowledge of data analysis and performance/operation metrics
Aptitude in decision-making and problem-solving
Experience of implementing and running large scale reporting
Sound knowledge of Workforce planning practices, metrics etc
Experience in Project Management (planning, stakeholder management, governance, reporting)
Skills in developing and maintaining BI and Reporting tools
Experience of performance reporting and incentive schemes
Experience in professional services (IT, Consulti